Question 1

Does it cost anything to use SiFixit?

Accepted Answer

No. Submitting a request is free and you are under no obligation to hire the company we match you with. SiFixit is paid by the restoration companies in the network, not by property owners.

Question 2

Are you the company that does the restoration work?

Accepted Answer

No, and it matters for how you use the site. SiFixit is a referral service. The crew that arrives is an independent restoration company holding its own licensing and insurance. Always ask to see their license, certificate of insurance and written scope before work begins.

Question 3

How fast will someone contact me?

Accepted Answer

Emergency requests are routed ahead of non-urgent ones. VERIFY BEFORE PUBLISHING — do not publish a response window in minutes or hours until the network service level is confirmed in writing.

Question 4

What happens to my phone number?

Accepted Answer

It goes to the restoration provider matched to your ZIP code so they can call you back about this request. It is not sold on as a marketing list. CONFIRM WITH PRIVACY POLICY

Question 5

Can you help outside the areas listed?

Accepted Answer

The coverage list reflects markets where the network currently has providers. If your ZIP code falls outside it, the form will still accept your request, but a match may not be available.

Question 6

Should I call my insurer before or after a restoration company?

Accepted Answer

In most sudden-damage claims you can do both in parallel. Stopping the water and drying the structure is time sensitive, and most policies require you to take reasonable steps to prevent further damage. Photograph everything before anything is moved or torn out.

Question 7

What is the difference between mitigation and restoration?

Accepted Answer

Mitigation stops the damage getting worse: extraction, drying, removing unsalvageable material. Restoration puts the property back: drywall, flooring, paint, cabinetry. They are often separate scopes, sometimes separate companies, and are usually treated as separate lines on a claim.

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