Water damage restoration in Dallas and Fort Worth.
Slab leaks in soil that swells and shrinks with every season, hail that opens a roof in ten minutes, and the hard freezes that split pipes across the entire metroplex on the same night. Tell us the ZIP code and the request goes to a crew that works DFW.
- Dallas, Tarrant, Collin and Denton counties, one request
- Free to use. Restoration companies pay us, property owners never do
- One local crew, not a panel of firms racing to your phone
North Texas sits on expansive clay, which is soil that swells when it is wet and shrinks when it is dry. Over a hot summer that ground moves enough to stress everything built on it, including the water lines running under the slab.
Add hail in spring, a freeze event every few winters that the housing stock is not built for, and an enormous volume of slab on grade tract housing, and you have a market where most losses come from the building reacting to the weather rather than from the weather itself.
Why Dallas properties take water damage
Six failures account for most of what crews attend across this market.
Slab leaks and foundation movement
Clay soil swelling and shrinking puts stress on copper lines under the slab. A warm patch on the floor, an unexplained water bill, or the sound of water with every tap closed. Foundation movement and slab leaks feed each other, because a leak keeps one area of soil permanently wet.
Hail and wind driven rain
North Texas takes some of the heaviest hail in the country. The roof damage happens in minutes, the water arrives with the next storm, and the leak is usually a long way from the impact point.
Hard freeze events
Lines in attics, exterior walls and unheated garages split when a serious freeze arrives. Because it happens to thousands of properties on the same night, every plumber and every crew is booked at once.
HVAC condensate overflow
Air handlers in Texas attics drain into a pan and a line. When that line clogs in July the ceiling underneath takes it, often across two rooms before anyone notices.
Cast iron and galvanized lines
Pre 1970 housing in Dallas and Fort Worth still has original drain lines. Collapsed cast iron under a slab produces Category 3 water and a very disruptive repair.
Flash flooding on low ground
Intense storms overwhelm creeks and storm drains. Water that rises off the ground is flooding rather than a homeowners claim, which matters enormously here.
Why the freeze event is the one to plan for
Most of what a DFW crew attends is routine. The exception is the freeze, and it behaves unlike anything else in this market because it arrives everywhere at the same moment.
Texas plumbing is not built for sustained cold. Lines run through attics and exterior walls that would never be acceptable further north, and the insulation that protects them is minimal. When a serious freeze lands, the failures are counted in thousands rather than dozens, and the professional response is rationed by simple arithmetic.
That changes what you should do. In an ordinary loss the advice is to call for extraction immediately. In a regional freeze the useful work in the first hours is shutting the water off, draining the system, getting saturated material away from dry material, and documenting everything while it is fresh, because the queue is real and it is not the crew's fault.
Ask whether the line that split is protected now
Drying the damage without insulating or rerouting the line that failed means the same repair the next time a freeze arrives.
A slab leak is two jobs
Finding and repairing the pipe is plumbing. Drying the structure is restoration. Make sure you know who is doing which and what each estimate covers.
What to do first
Safety, then documentation, then drying.
Shut the water off
The main is usually near the street side of the property. Stopping the supply also stops the meter, which is how a suspected hidden leak gets confirmed.
Watch the water meter
With every tap closed, check whether the meter is still turning. On a slab on grade house in North Texas that is the fastest way to confirm a leak you cannot see.
Make it electrically safe
In a freeze burst the water usually arrives in a basement or garage, which is exactly where the breaker panel tends to be. If you cannot reach it without standing in water, leave it and call the utility.
Photograph before the thaw finishes
Ice and water move as the property warms up, so what you can see at eight in the morning is not what the adjuster sees at four. Wide shots of every room, the split itself if you can reach it, and the damaged contents.
Report it the same day
Freeze events generate claims in bulk and insurers triage them in order. Getting a claim number early matters more in a regional freeze than at any other time.
Get heat back into the space
Before drying equipment can do anything useful, the structure needs to be above freezing. If the heating is out, say so on the first call because it changes what the crew brings.
Keep every receipt
Space heaters, a hotel if the property is not habitable, and anything else the freeze forced you to spend. Claims reimburse what you can evidence.
How Texas insurance treats it
The question that decides most claims is whether the water arrived suddenly or built up over time.
Usually covered
- A supply line, water heater or angle stop failing suddenly
- A pipe that froze and burst in a heated, maintained property
- Hail or wind opening the roof and letting rain in
- A sudden HVAC condensate overflow
Usually excluded
- Flooding and surface water, which needs separate flood cover
- Foundation movement itself, which is normally excluded
- A slab leak that was known about and left
- A freeze burst in a property left unheated and unattended
Foundation movement and slab leaks are treated differently
Most Texas policies exclude foundation movement and the cost of repairing the slab, while covering the water damage a burst line caused. Many also cover the cost of accessing the pipe but not the pipe repair itself. The wording varies more than people expect.
Read the declarations page and ask the adjuster to be specific about access, repair and resulting damage, because those are three separate questions. Nothing here is a coverage determination on your policy.
Areas we cover
One request covers the whole market, which spans 252 ZIP codes and roughly 7.8 million residents across Dallas, Tarrant, Collin and Denton.
Put the property ZIP on the form. If a provider covers that postal code the request routes straight to them. If it falls outside the market, we will tell you rather than pass your details on.
Dallas questions
Why do slab leaks happen so often in North Texas?
My pipes froze during a hard freeze. Will insurance cover it?
Every plumber is booked after the freeze. What should I do first?
Is hail damage the same claim as the water that came in afterwards?
Which areas does this cover?
Often needed after a water loss here
Mold removal
Where water sat before anyone found it, remediation usually follows the dry out. Mold removal and remediation
Sewage and biohazard
Backups and contaminated water run under containment rules. Biohazard and trauma cleanup